Customer Support Agent - Polish Speaking

WeDoSupport; España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A customer support company is looking for a Customer Support Agent fluent in Polish and English to join their Night Team remotely. This role involves delivering exceptional support via email and live chat, addressing customer inquiries, and exceeding expectations. Candidates should have a proactive attitude and experience in support roles is a plus. The company offers substantial monthly bonuses, vacation days, and opportunities for career growth, emphasizing a strong sense of community and success.

Servicios

Up to 50% monthly bonuses

24 days of vacation per year

6 days of paid sick leave

Language classes

Birthday gifts

Career growth opportunities

Formación

• Previous experience in a support role is advantageous.
• Strong attention to detail.
• Proficient in both written and spoken English and Polish.

Responsabilidades

• Deliver exceptional support to customers via email and live chat.
• Process inquiries with attention to detail.
• Identify clients' needs and suggest effective solutions.
• Collaborate closely with the team.

Conocimientos

Fluent in Polish

Fluent in English

Excellent communication skills

Attention to detail

Proactive attitude

Negotiation skills

Descripción del empleo

Customer Support Agent with Polish (night shift)

European Union

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

Are you fluent in Polish and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at WeDoSupport on a fully remote basis.

This job is for our Night Team and it is based on a 3:3 working basis (3 days in, 3 days off) with a shift pattern of 11PM - 9AM (UTC+3)

Main Responsibilities

• Deliver exceptional support to our customers via email and live chat, primarily in Polish.
• Process inquiries with attention to detail and content.
• Proactively identify clients' needs and suggest effective solutions.
• Prioritize customer satisfaction by exceeding expectations.
• Collaborate closely with our team to enhance and streamline processes.
• Proficiency in both written and spoken English and Polish.
• Proactive attitude with a knack for customer support and sales.
• Excellent communication and negotiation skills.
• Strong attention to detail.
• Previous experience in a support role is advantageous.

Why join us? We offer:

• Up to 50% monthly bonuses;
• 24 days of vacation per year;
• 6 days of paid sick leave;
• Language classes (partially paid for by the Company);
• Birthday, wedding, and newborn gifts;
• Career growth opportunities (promotion to Mid and Senior agent).

And much more, tailored to support and enhance your life and career!

Your potential + our support = success. Let’s make it happen!

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