Customer Success Specialist (Trading)

JR Spain; Priego de Córdoba; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

JR Spain busca un(a) Customer Success Specialist para unirse a su equipo de Trading en Priego de Córdoba. La persona elegida se encargará de guiar a los clientes en el uso de los productos de Isotrol, construir relaciones duraderas y mantener la satisfacción del cliente. Se requiere un título en ingeniería y habilidades de comunicación en inglés. La empresa ofrece flexibilidad horaria, posibilidad de trabajo remoto y un entorno inclusivo.

Servicios

Horas de trabajo flexibles

Trabajo remoto disponible

22 días laborables de vacaciones

Horas de trabajo de verano

Formación

• Experiencia laboral en equipos de trading eléctrico.
• Comunicación fluida en inglés y otras lenguas.
• Grado en ingeniería preferido.

Responsabilidades

• Proporcionar feedback desde las solicitudes de los clientes existentes al producto.
• Guiar a los clientes desde el punto de compra, liderando procesos de incorporación.
• Construir y mantener relaciones sólidas con los clientes.

Conocimientos

Habilidades de comunicación

Inglés B2

Educación

Título en ingeniería

Descripción del empleo

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Job Reference:

472166916582644121632460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Isotrol is a worldwide market leader in Energy Market Trading Software Solutions and Renewable Power Plant Control Solutions. We help companies in the renewable energy sector transform efficient renewable power plant control solutions ideas into software solutions realities. We have been powering the largest energy companies for over three decades, managing more than 100+ GWTs across the globe. And what is most exciting about it is that this is only the beginning.

At Isotrol, we are immersed in a transformation process where we are creating SaaS solutions with cutting-edge technology to adapt not only to the largest clients, but to all companies in the sector. Our work is deeply connected to creating a more sustainable world, and our team members are our most valuable asset, and where our success as a company starts. We’re a team of over 350 people across 5 countries (Spain, USA, Mexico, Brazil, and Chile) delivering expert knowledge, passion, and commitment to support our clients in achieving a more sustainable world.

The Position:

We are looking for a Customer Success Specialist to join our Trading team.

Your key responsibilities:

• Providing feedback from existing customer requests to Product.
• Guiding customers from the point of purchase, leading user onboarding processes, and ensuring they get maximum value from Isotrol products.
• Building, maintaining, and nurturing strong relationships with customers, understanding their goals, and how Isotrol products can help them achieve these.
• Following up on assigned accounts, acting as an expert advisor on Isotrol products to help maximize adoption and encourage retention.
• Collecting and internally passing on user feedback for consideration in the evolution of Isotrol's products.
• Identifying new opportunities for product extension by coordinating closely with sales teams.
• Analyzing product usage to identify required actions and Success Stories. Acting as the voice of the customer at Isotrol, conveying satisfaction levels as well as risks and opportunities.
• Having extensive knowledge of the business of participation in Iberian wholesale electricity markets.

Your skills and experience:

• Good communication skills in English and/or other languages (High level of English-B2).
• Engineering degree preferred.
• Work experience in electrical trading teams.

What we offer:

• Flexible working hours at the start and end of the working day.
• Remote working availability.
• Holidays: 22 working days + 24th and 31st December (when during the working week).
• Summer working hours: From 8.00 to 15.00 every day (from 1st July to 31st August).

Here at Isotrol, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.