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Customer Success | Gestión de cuentas | KAM

Vidext

Valencia

Híbrido

EUR 30.000 - 45.000

Jornada completa

Hoy
Sé de los primeros/as/es en solicitar esta vacante

Descripción de la vacante

A dynamic tech startup in Valencia is seeking a Customer Success Manager to oversee the customer lifecycle, ensuring success and satisfaction with the company's platform. The ideal candidate has 1 year of experience in customer-facing roles, particularly in B2B SaaS. This position offers a competitive salary, a permanent contract, and a collaborative work environment with opportunities for professional growth.

Servicios

Competitive salary
Permanent contract
Tax benefits: meals, transport, daycare
23 days of vacation
Professional development opportunities

Formación

  • 1 year of experience in customer-facing roles.
  • 1 year of experience in B2B startups (preferably SaaS).
  • Excellent command of English, both spoken and written.

Responsabilidades

  • Manage the customer lifecycle from onboarding to renewals.
  • Provide personalized support and guidance for customers.
  • Identify opportunities for upsell and renewal.

Conocimientos

Customer-facing roles
B2B startups (SaaS)
English proficiency
Communication and interpersonal skills
Proactive and creative mindset
Organizational and planning skills

Herramientas

HubSpot or other CRM
Video creation or design
Descripción del empleo
Overview

Vidext is a scale-up transforming how companies create, share and measure content with intelligent corporate communication platforms that empower employees to lead the business narrative with innovation. Vidext has two products: the updated Vidext that enhances AI-powered content creation for HR teams to optimize content creation. Common use cases include onboarding, training, Workplace Safety (PRL), and internal communications (reporting, newsletters, etc.). We currently serve more than 180 clients across sectors including Iberdrola, Loewe, ISDIN, Elecnor, Randstad and Mapfre. At the end of last year, we launched Boost, a solution that helps sales teams prospect leads through AI-powered interactive content, increasing effectiveness in generating new opportunities. Traditional sales presentations are no longer enough; Boost transforms static presentations into dynamic experiences with real-time data and smart tracking that enhances any pitch like never before.

Are you passionate about technology and startup environments and do you excel in Customer Success? We’re looking for you to join our Vidext team!

Responsibilities
  • Manage the customer lifecycle (enterprise accounts), from onboarding to renewals and upsells.
  • Provide personalized support and guidance to ensure customers succeed with the Vidext platform.
  • Proactively identify opportunities for upsell and renewal.
  • Create and deliver video content resources for clients.
  • Support incidents and communicate them to the technical team.
  • Propose continuous improvements based on data to the Customer Success and Product teams.
  • Collaborate with the Sales team to ensure a smooth handover.
Qualifications
  • 1 year of experience in customer-facing roles.
  • 1 year of experience in B2B startups (preferably SaaS).
  • Excellent command of English, both spoken and written.
  • Exceptional communication and interpersonal skills with the ability to build trust-based relationships.
  • Proactive and creative mindset, constantly seeking innovative solutions to improve the customer experience.
  • Strong organizational and planning skills with the ability to manage multiple tasks and projects effectively.
What we’d like you to have
  • Sales experience is highly valued.
  • Knowledge of video creation or design.
  • Experience with HubSpot or another CRM.
  • Open-mindedness to generate innovative and original ideas.
  • Strong social skills: people person, charisma.
  • Technologically proficient.
What we offer at Vidext
  • Competitive salary.
  • Permanent contract.
  • Tax benefits: meals, transport, and daycare.
  • 23 days of vacation.
  • Join a young and dynamic startup team in growth.
  • Collaborative work environment with a dedicated team support.
  • Opportunities for learning and professional development.
  • Work modality: 80% on-site for the first three months, then one remote day per week (except Monday and Friday).
  • Schedule: Monday to Thursday includes a 15-minute break for lunch or tea and 1 hour for meals; Start: 8:30–9:30; End: 18:00–19:00. Friday: half-day (6 hours); Start 8:30–9:30; End 14:30–15:30.

In Vidext, all people have equal opportunities, including those with disabilities. If this applies to you, feel encouraged to apply!

If you’re ready to be part of our story, apply now. We’re excited to meet you and build the future of business communication together.

#Vidext #InteligenciaArtificial #VentasB2B #StartupLife

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