Customer Service Specialist with Portuguese

Ab Electrolux; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading global appliance company invites you to join their team as a Customer Service Manager in Alcobendas, Madrid. In this role, you will manage key customer accounts, ensure top-tier service delivery, and support continuous improvement initiatives with a focus on data analysis and reporting. Ideal candidates hold a degree in Business, possess excellent communication skills, and thrive in a dynamic environment.

Formación

• Fluent in Portuguese, Spanish, and English.
• Proven experience in a B2B customer service role.
• Excellent communication and presentation skills.

Responsabilidades

• Manage Electrolux key customers and handle communications.
• Drive improvements in processes and create reports.
• Support department lead with operational tasks.

Conocimientos

Communication

Customer orientation

Ability to multi-task

Data analysis

Presentation skills

Educación

Degree in Business or related fields

Herramientas

SAP

Excel

Ticketing systems

Descripción del empleo

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

All about the role:

In this role you will reporting to the Customer Service Manager Iberia, you will manage key customer accounts and ensure top-tier service delivery. In addition to handling operational tasks, you will act as the right hand of the department lead, supporting with reporting, data analysis, and continuous improvement initiatives.

Location

The role is based in our office in Alcobendas (Madrid).

What you’ll do:

• Manage Electrolux key customers.
• Handle phone and email communications, returns and claims.
• Manage the portfolio of orders.
• Improve ways of working and processes.
• Drive improvements in processes, ways of working and tools.
• Create reports and perform data analysis to support business decisions.

Who you are:

• Degree in Business or related fields.
• Fluent in Portuguese, Spanish and English.
• Proven experience in a B2B customer service role.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt to a dynamic environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Knowledge of SAP, Excel and Ticketing systems.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

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