Customer Service Specialist

Pentasia; Gijón; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A remote gaming company is seeking Chat Hosts to interact with players and provide outstanding customer support. The ideal candidate will have excellent communication skills in Spanish, experience in customer service, and a positive, engaging personality. Flexibility for rotative shifts is essential. Join a fun and interactive iGaming environment.

Formación

• Previous experience in customer service, community management, or hospitality is an advantage.
• Confident, engaging personality with the ability to build rapport quickly.
• Comfortable working in a regulated online gambling environment.

Responsabilidades

• Engage with players in real-time via live chat to create a friendly atmosphere.
• Moderate chat rooms to ensure compliance with community guidelines.
• Provide excellent customer support by answering player queries.

Conocimientos

Excellent communication skills

Fluency in Spanish

Customer service experience

Descripción del empleo

Overview

Chat Host (Remote – Rotative Shifts)

Location: Remote (based in Ceuta, Spain)

Industry: Online Gambling / iGaming

Languages: Spanish and English (MUST)

We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.

Key Responsibilities

• Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere.
• Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies.
• Provide excellent customer support, answering player queries and escalating issues when necessary.
• Encourage participation in games, promotions, and events through positive interaction and engagement.
• Report player feedback, technical issues, or unusual activity to relevant teams.
• Adapt to rotative shifts, including evenings, weekends, and holidays.

Requirements

• Based in Ceuta, Spain (remote working set-up required).
• Previous experience in customer service, community management, or hospitality is an advantage.
• Excellent communication skills, both written and spoken.
• Fluency in Spanish (English is a strong plus; other languages are an asset).
• Confident, engaging personality with the ability to build rapport quickly.
• Comfortable working in a regulated online gambling environment.
• Flexible to work on a rotating shift schedule.