Assistant Casino Manager

JR Spain; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading Casino Operator in Madrid is seeking an experienced Supervisor to manage day-to-day operations and staff. The role requires strong guest relations skills, financial management, and a solid understanding of gaming regulations. Ideal candidates should have proven supervisory experience in a casino environment and a relevant degree. This position supports the development and management of a diverse team to ensure a compliant and engaging gaming experience.

Formación

• Minimum one-year experience as a Senior Casino Supervisor.
• One to two years supervisory experience in casino operations.
• Satisfactory completion of Gaming Board approved dealer school.

Responsabilidades

• Leads and manages casino operations and staff performance.
• Handles day-to-day operational activities and guest relations.
• Ensures compliance with gaming rules.

Conocimientos

Decision-making based on judgment

Guest relations management

Financial management in casino operations

Customer service principles

Staff management and motivation

Computer proficiency in Excel and Word

Educación

Bachelor’s degree in hospitality management or related field

Descripción del empleo

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Job Description

In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff.

Hiring Requirements:

• Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
• One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels.
• Ability to make decisions based on sound judgment regarding rules and regulations.
• Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Thorough working knowledge of computers, Internet access and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred