Account Manager

Automat-it; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A technology company in Madrid is seeking an Account Manager to manage strategic customer accounts in Iberia. The successful candidate will ensure customer satisfaction, identify business needs, and foster relationships with AWS. Ideal for someone with solid experience in Customer Success and SaaS sales. The role offers a hybrid work model, professional training, and a collaborative environment.

Servicios

Professional training and certifications

International work environment

Referral program

Company events and social gatherings

Wellbeing coaching

English classes

Soft skills training

Formación

• 3 years of experience in Customer Success, Engineering, or Account Management roles.
• 2 years of experience in selling SaaS solutions.
• Experience engaging C-level executives.

Responsabilidades

• Onboard new customers and ensure a smooth transition.
• Act as the primary point of contact for customer accounts.
• Identify cost optimization and upselling opportunities.

Conocimientos

Customer Success

SaaS solutions

Public clouds (AWS/GCP/Azure)

Communication skills

Salesforce

FinOps knowledge

Descripción del empleo

Overview

Automat-it is where high-growth startups turn when they need to move faster scale smarter and make the most of the cloud. As an AWS Premier Partner and Strategic Partner we deliver hands-on DevOps and FinOps and GenAI support that drives real results.

We work across EMEA fueling innovation and solving complex challenges daily. Join us to grow your skills shape bold ideas and help build the future of tech.

We’re looking for an Account Manager who will manage a portfolio of Automat-it’s strategic customers in Iberia from onboarding to ensuring satisfaction while identifying business needs in the customer’s AWS environment.

Work location - hybrid from Madrid

If you are interested in this opportunity please submit your CV in English.

Responsibilities

• Onboard new customers and guide them through onboarding ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively
• Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives; proactively engage with them to understand their evolving needs, challenges and goals
• Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service
• Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement
• Encourage satisfied customers to become advocates by participating in case studies, testimonials or referrals
• Maintain and develop strategic vendor relations with AWS
• Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – cooperation with your colleagues and a bonus
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes
• Soft skills training
• Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

Employment Type: Full-time

Requirements

• 3 years of experience in Customer Success, Customer Engineering, or Account Management roles
• 2 years of experience in selling SaaS solutions and services
• 2 years of experience in selling complex public clouds like AWS / GCP / Azure - advantage
• A proven successful track record of generating revenue and closing business
• Experience working with or at startups / ISV companies
• Demonstrated ability to engage and influence C-level executives
• Excellent written and verbal communication skills in both English and Spanish
• Excellent presentation and organizational skills
• Ability to work in a fast-paced environment
• In-depth experience with selling and / or supporting AWS services - advantage
• Working experience with Salesforce and / or Hubspot - advantage
• AWS cloud certification - advantage
• Knowledge or experience in FinOps - advantage