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Guest Service Supervisor (w/m/d) - Frankfurt
Job summary
A hospitality company is seeking a Guest Service Supervisor at the Hilton Garden Inn Frankfurt City Centre. This role involves managing guest check-ins and check-outs, scheduling personnel, and overseeing a smooth shift operation. Applicants should have experience in customer service and a good command of German and English. The position offers numerous development opportunities, bonuses, and staff accommodations, alongside a friendly work environment focused on excellent service.
Benefits
Qualifications
- Professional experience at reception or in customer service desirable.
- Good level of German and English language skills.
- Friendly and professional demeanor.
Responsibilities
- Organizational and personnel scheduling.
- Processing guest check-in and check-out.
- Managing the daily cash register and accounting.
- Training and induction of new employees.
- Assisting the Front Office Manager.
Skills
At your new workplace, theHilton Garden Inn Frankfurt City Centre, you will benefit from the central location and its modern, urban design. The hotel is not only a magnet for business travelers and tourists, but also offers our employees an attractive working environment. With 167 rooms in 3 different categories, a restaurant with bar and a conference area for up to 100 people, the hotel offers all the options an international traveler needs.
Our business hotel offers you the opportunity to get involved with us, to learn continuously and to grow personally and professionally. Join us now and become part of our team as a Guest Service Supervisor.
Hilton Garden Inn Frankfurt City Centre
Virtual Tour
Instagram
- Organizational and personnel scheduling
- Processing guest check-in and check-out
- Accepting, selling, and processing individual reservations
- Preparing and managing group bookings and smaller conferences
- Managing the daily cash register (daily accounting and control)
- Responsible for the smooth running of shifts
- Training and induction of new employees
- Receiving and processing guest requests and complaints, whether in person, by phone, email, or guest chat
- Regular inspection of front office areas and general guest areas
- Assisting the Front Office Manager in achieving common departmental goals
- Opportunities for development and promotion
- Structured online training courses for induction
- Regular staff appraisals with potential analysis
- Flat hierarchies
- Staff accommodation for the start
- Bonus for recommending new employees
- Bonus for standing in for colleagues at our other hotel locations
- Guaranteed compensation for your overtime
- Subsidy for the Jobticket Germany
- Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
- Discounts for friends and family within our hotel brands and with Hilton Worldwide
- Language courses as required
- Employee events (e.g. summer party or Christmas party)
- 25 % night surcharge
- Numerous internal training opportunities (Hilton University)
- Corporate benefits and Benefits.me program
- Professional experience at reception or in customer service desirable
- Experience with Microsoft Office (Word, Excel, Outlook)
- German and English language skills at a good level
- Friendly and professional demeanour
- High service orientation, flexibility and organisational skills
- Enjoy the role of host and dealing with people
You may still have questions. Then contact us in the HR department at (030) 5858 383 74 or at jobs@fmhos.com. Send us your application in pdf format to jobs@fmhos.com (max. 15 MB), or upload your application directly via ourapplicant portal.
Complete application documents not at hand? The resume is sufficient.
Contact: Martina Anzelini, Acting Hotel Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.