Service jobs in Germany

Highsnobiety is a brand dedicated to the latest in style, culture, and the community pushing them forward. We don't just report on what's happening — we are shaping it. From industry deep dives to product curations to our very own in-house garments, our goal is to bring you not anything and everything, but only the best of the best on all fronts.
And we want you to be a part of that!

Highsnobiety is seeking a Junior Customer Service Manager (all genders)to support our Highsnobiety Commerce Team in Berlin. This is a Full-Time position that reports to the Senior Customer Service Manager.

YOUR MISSION:

• Support the commerce team on key projects and initiatives and get insights into a wide array of e-commerce topics, focused on:
• Support our customer service team in answering customer inquiries
• Ensure a high level of customer service and a positive customer experience in B2C outbound operations
• Support our operations team when on inventory management and fulfillment topic
• Oversee outbound activities entailing customs requirements and shipment needs

YOUR SKILLS:

• You can efficiently and autonomously handle day-to-day team administrative & organizational tasks
• You enjoy providing thoughtful and concise solutions to customers for both - highly investigatory and easily solved issues
• You are solutions-oriented and pragmatic and love to work on many different projects simultaneously, while still having a close eye on details
• You are fluent in English and have excellent written and oral communication skills
• You have a firm understanding of the complexities of an e-commerce business and its nuances
• You are a self-starter, keen to learn and develop at pace with an analytical mindset

WHAT WE OFFER:

• A bright and spacious design headquarter, which reflects our brand and focuses on employee well-being and sustainability, located close to U Kurfürstenstraße
• The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere
• High degree of responsibility, creativity, originality, independence and creative autonomy
• We are constantly prioritizing attention on DEIB with internal trainings, workshops, parent friendly policies and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)
• 2 extra days off globally for all employees on International Women's Day and Juneteenth
• Flexible hybrid working policy, dog friendly office, and a 5 weeks/year remote international working option
• Access to visa support for employees relocating to Germany if needed
• Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, ClassPass, access to mental well-being platform "OpenUp", bike leasing, sabbatical option)

We’re looking forward to hearing from you!!

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Highsnobiety is a global community of independent-minded creatives & professionals: Every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, or genetic information. So if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.