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Zusammenfassung
A recruitment agency is seeking a Customer Support Representative to work remotely while supporting customers in a multicultural environment. You will respond to inquiries, handle support tickets, and conduct outbound calls. Candidates must be fluent in German and have relevant customer service experience. This position offers a salary of up to €1,300 gross monthly with additional bonuses and potential for relocation support to Portugal.
Leistungen
Qualifikationen
- Fluent in German, both written and spoken.
- Experience in customer support or service-related roles.
- Strong communication and interpersonal skills.
Aufgaben
- Respond to customer requests via various channels.
- Handle support tickets and resolve customer queries.
- Conduct outbound calls to enhance customer interactions.
Kenntnisse
Tools
Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking
As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
- Salary: Up to 1,300 + performance & complexity bonus gross/monthly (14 salaries per year)
- Relocation Support (exceptional, for candidates moving from abroad)
Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- If you work on a Portuguese public holiday, you receive a compensation day
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
Want to apply or learn more? Feel free to message me!
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