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Field Service Engineer
Zusammenfassung
An international technology company is seeking a Field Service Engineer to provide high-quality customer support. The role involves diagnosing, troubleshooting, and repairing complex equipment at customer sites while ensuring customer satisfaction. The ideal candidate must be fluent in German and English and possess a full driver's license. The position offers competitive salary and excellent training opportunities.
Leistungen
Qualifikationen
- Experience working on electronic systems within semiconductor equipment.
- Fluent in English and German languages.
- Full driver's license.
Aufgaben
- Diagnosing and repairing complex capital equipment at customer sites.
- Assuring operational quality of system equipment.
- Coordinating with customers to minimize downtime.
Kenntnisse
Job Title: Field Service Engineer - onsite
Location: Austria, Unterfederaun
Salary Range: Up to €65, + Company Car or Car Allowance, Award-winning training.
Languages: MUST speak German & English
MUST DRIVE
Client Information:
My client is looking for a Field Service Engineer to join their team in Austria, who can support their customers with current and future installed tools.
- Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing highly complex capital equipment at customer sites.
- Represents the company to the customer and assumes accountability for customer satisfaction with service.
- Assures operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- May provide assistance to Installation Engineers in resolving problems.
- Domestic and international travel may be required.
- Ability to understand and solve problems in software, electronics, optics, mechanical, electro-mechanical and / or electro-optical systems to address on site customer problems.
- Experience working on electronic systems within semiconductor equipment: Etch, Lithography, Deposition, Photolithography etc.
- Outstanding interpersonal communication, analytical and problem-solving skills.
- Proven track record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
- Driven to be hands-on and passionate about learning new things.
- Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
- Fluent in English and German language is essential.
- Full driver’s license.
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