Service Engineer Belgium (m / f / d)

FERCHAU GmbH; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technical service provider in Düsseldorf is seeking a qualified technician to conduct site surveys, install equipment, and provide technical support. The ideal candidate will have 3+ years of experience and a technical apprenticeship. This role offers a permanent contract with generous benefits including 30 days of annual leave and a company car.

Leistungen

38 hours per week

Overtime compensation

30 days annual leave

Company car

Homeoffice allowance € 30 per month

Flat rate meal allowance € 160 per month

Qualifikationen

• Min. 3 years of working experience in Service and Maintenance.
• Ability to provide operator training.
• Experience in troubleshooting technical problems.

Aufgaben

• Carry out site surveys, installations of new equipment, and preventive maintenance.
• Establish and maintain positive customer relationships.
• Monitor and resolve recurring technical issues.

Kenntnisse

Technical knowledge of Electron Microscopes

Customer support experience

Willingness to travel

MS Office proficiency

Ausbildung

Technical Apprenticeship (Industrial mechanic, Mechatronics engineer, Electrical engineer)

Jobbeschreibung

Key Accountabilities

Carry out site surveys, installations of new equipment, preventive maintenance, relocations and modifications according to customer requirements

Conduct operator training and instruct customers in using and maintaining products

Respond to customer questions, troubleshoot, investigate and resolve technical problems by phone and on-site

Support the Sales Business Area with exhibitions and finding sales opportunities for new systems

Report difficulties and problems to the technical support staff and find intermediate workable solutions

Respond to technical questions regarding the organisation's services

Establish and maintain on-going positive relationships with customers

Research, evaluate and recommend equipment upgrades

Monitor and resolve recurring problems

Always act, communicate and behave in compliance with laws and regulations and in accordance with the Group Code of Conduct

Follow all Health & Safety and Environmental requirements as defined in work instructions; follow required emergency prevention and operational controls

Benefits & Conditions

Permanent employment contract

38 hours per week (Monday-Friday)

Overtime compensation (+25 % bonus) and / or time off in lieu through flex days (additional holiday - up to 12 days per year)

30 days annual leave

13th salary

Vacation bonus + annual government indexation

€ 250 per year

Homeoffice allowance € 30 per month

Flat rate meal allowance € 160 per month

Company car

Your Profile

Technical Apprenticeship (Industrial mechanic, Mechatronics engineer, Electrical engineer)

min. 3 years of working experience in Service and Maintenance

Technical knowledge of Electron Microscopes

Experience with customer support

Willingness and ability for extensive travel incl. overnight stays

English and local language

MS Office, System Software

Is what we offer a perfect fit for you? Then we look forward to receiving your application - online quoting reference TAL26-90463-DUS_DI to Ms. Anna Katharina Eickhoff. We will match your potential with our opportunities. Challenge accepted? Let's head for the next level together and design the future!