Seller Performance Manager (m / f / d), E-Commerce, German market

METRO Markets; Düsseldorf; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading online marketplace company in Düsseldorf is seeking a Seller Performance Manager to optimize seller performance and ensure a positive marketplace experience. The ideal candidate should be proficient in German and English, possess strong relationship management skills, and have experience in e-commerce. Flexible working hours and various perks are included.

Leistungen

Flexible working hours

30 days of vacation

Metro Card for shopping

Health and wellbeing support

Language courses subsidy

Team events and TechTalks

Qualifikationen

• Proficient in both German and English.
• Strong relationship management and influencing skills.
• Familiarity with data analysis tools like Excel and PowerBI.

Aufgaben

• Identify cross-border selling opportunities.
• Optimize order fulfillment processes.
• Handle escalated customer service cases.

Kenntnisse

Proficiency in German

English proficiency

Relationship management skills

Data analysis tools familiarity

Presentation skills

Negotiation skills

Ausbildung

Bachelor’s degree or vocational training

Tools

Excel

PowerBI

Jobbeschreibung

Overview

Online marketplaces have never been this awesome.

The seller performance managers overachieving purpose is to optimize seller performance, maintain a healthy marketplace and drive growth. They balance strategic decision making with hands – on operational tasks, ensuring that sellers thrive, and customers have a positive experience. The performance managers efforts are crucial in maintaining a dynamic and healthy marketplace. They are directly impacting the platforms performance, sustainability, and reputation while they are ensuring that all core KPIs are met.

Responsibilities

• Identify cross-border selling opportunities, considering legal, logistical and market specific factors.
• Oversee seller payouts & payments, ensuring accuracy.
• Optimize order fulfillment processes, minimizing delays and errors.
• Handle escalated customer service cases, resolving complex issues promptly and solution development.
• Issue warnings to sellers who violate policies or fail to meet performance standards while working with compliance teams to enforce guidelines and maintain a healthy seller ecosystem.
• Collaboration and coordination of cross functional projects.

You\'ve got

• Proficiency in German and English
• Strong relationship management and influencing skills (presentation, negotiation, persuasion, and building partnerships).
• Familiarity with data analysis tools (e.g. Excel, PowerBI) & ability to interpret and deviate actions.
• Clear, precise, professional communication skills.
• First experience in E Commerce / understanding marketplace business model.
• Bachelor’s degree or vocational training.

We\'ve got

• Innovative product and exciting career opportunities in an agile environment with a start-up mentality
• A diverse and vibrant international environment of 70+ different nationalities
• Flexible working hours and hybrid working with also flexible home office policy
• 30 days of vacation per year
• Full support from METRO Group – our mother company
• Metro Card for shopping at discounted rates & company discounts with renowned brands
• JobRad for commuting
• Health and wellbeing support
• Language courses subsidy for professional growth
• Attractive referral program
• Team events, MeetUps, and TechTalks
• And much more

About us

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.