Exciting Opportunity : German Speaking Customer Care Agent Incl. Paid Relocation

Patrique Mercier Recruitment JP; Stuttgart; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A recruitment agency is looking for a German Speaking Customer Care Agent to support an international consumer goods manufacturer in a hybrid work setting. The role involves communicating with customers, resolving inquiries, and documenting interactions. Applicants should be fluent in German and English, possess excellent communication skills, and have prior customer service experience. Benefits include private health insurance, performance bonuses, and a fully paid relocation package.

Leistungen

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Great Salary

Fully Paid Relocation Package

Monthly Team Events

Qualifikationen

• Experience in customer service preferred.
• Ability to manage time effectively in a hybrid work environment.
• Proactive attitude and willingness to learn.

Aufgaben

• Communicate with German-speaking customers via various channels.
• Resolve customer issues efficiently.
• Document interactions in CRM systems.
• Contribute to team culture and assist in onboarding.

Kenntnisse

Fluency in German

Fluency in English

Excellent interpersonal skills

Communication skills

Technical Troubleshooting

Tools

Customer service software

CRM systems

Jobbeschreibung

Overview

Patrique Mercier Recruitment JP is thrilled to present an exciting opportunity for a German Speaking Customer Care Agent for an international Consumer Goods Manufacturer in a hybrid work setting in Greece!

In this role, you will leverage your language skills and customer service expertise to support our clients in providing exceptional service. As a German Speaking Customer Care Agent, your primary focus will be on responding to customer inquiries through various channels while ensuring satisfaction and building long-term customer relationships. If you are enthusiastic, customer-oriented, and looking for a role that offers both freedom and responsibility, we invite you to apply!

Responsibilities

• Effectively communicate with German-speaking customers via phone, email, and chat, providing outstanding support.
• Handle customer inquiries and resolve issues with professionalism and efficiency.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members to ensure seamless service delivery.
• Participate in training sessions to stay updated on products and services.
• Gather customer feedback and provide insights to management for service improvement.
• Contribute to a positive team culture and assist in onboarding new team members.

Requirements

• Fluency in German and English, both spoken and written.
• Excellent interpersonal and communication skills.
• Knowledge over Technical Troubleshooting is advantageous.
• Prior customer service experience is preferable.
• Proficient in using customer service software and CRM systems.
• Ability to adapt to a hybrid work environment, managing time effectively.
• A proactive attitude and willingness to learn.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Monthly Team Events