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We are looking for a Front Desk Agent to join our team at the Westin Calgary Airport!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you will have the authority to exceed guest expectations and create a lasting positive impression. Your role is crucial as the first point of contact for our guests. You will also aim to maximize room revenue each shift while achieving key financial goals, contributing to making each guest’s experience warm, pleasant, and memorable.

Key Responsibilities

• Maintain a friendly, attentive, and professional demeanor during all guest interactions and respond appropriately to complaints.
• Ensure the front desk, lobby, and guest entrance are welcoming and well-maintained for first impressions.
• Answer phones and greet guests promptly and courteously, adhering to Westin/Marriott Brand standards.
• Manage arrivals, departures, and in-house activities; organize VIP amenities when appropriate.
• Book reservations efficiently via phone, in person, or online.
• Develop and maintain positive relationships with colleagues and communicate professionally with other departments.
• Handle check-ins and check-outs, process transactions, and provide information on hotel services and room locations.
• Perform other duties as assigned by supervisors.

Qualifications and Skills

• Minimum of one year of experience in a full-service or select-service hotel is preferred.
• Knowledge of Lightspeed PMS is an asset.
• Proficient in English.
• Tech-savvy and adaptable to new technologies.

Perks and Benefits

• Competitive wages and health and wellness benefits.
• Paid on-the-job training with opportunities for further learning.
• Growth and development opportunities.
• Personal days: 5 per year after 90 days of full-time employment.
• Discounted room rates and food/beverage discounts through Marriott Employee Travel and Pomeroy Stay Travel programs.
• Food and Beverage discounts at Botanicus Kitchen + Bar.

Work Environment

This role may include day, afternoon, evening, or night shifts, including weekends. It involves standing for long periods, lifting, and bending. Occasional exposure to cold air may occur due to the front desk location.

At Westin, we personalize guest experiences and proactively meet their needs, fostering well-being and a sense of control for our guests.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality, owning and operating a range of hotels and resorts. We are committed to investing in our people, properties, and communities.