Technical Supervisor, Claims - Property

Co-operators; Calgary, City of Moncton; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian financial services firm is seeking a Technical Claims Supervisor to lead a dedicated claims team in Calgary, Alberta. This pivotal role involves managing unit operations, ensuring superior client service, and fostering a positive work environment. Candidates should have extensive experience in claims, a post-secondary education, and preferably be working towards professional insurance designations. The firm values development opportunities and offers a hybrid work model, alongside a comprehensive rewards package.

Benefits

Training and development opportunities

Flexible work options

Holistic well-being programs

Paid volunteer days

Comprehensive total rewards package

Qualifications

• Seven years of experience in claims, insurance, or related business.
• Strong coaching and development skills focused on teamwork.
• Comprehensive knowledge of insurance policies and claims handling.

Responsibilities

• Manage unit operations and provide leadership to staff.
• Ensure superior client service and employee engagement.
• Coach and develop team members to meet department objectives.

Skills

Claims expertise

Leadership

Client service

Analytical skills

Coaching

Education

Post-secondary education

Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP)

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Bilingualism in English and French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Technical Claims Supervisor, you will be accountable for managing the unit operations, providing leadership, coaching, development, and support to the staff to achieve claims objectives. You will be accountable for the leadership in delivering superior client service, employee engagement, meeting claims handling guidelines, controlling expenses, resource planning and people management for the unit.

How you will create impact:

• Lead and cultivate an inspired working environment that encourages mastery, autonomy, purpose, and resiliency for a diverse team.
• Create a client service culture and embed client engagement into the claim’s operation, inspiring and motivating the claims team to provide the best claims experience in Canada.
• Develop and build service expertise and knowledge in the business operations and remain current on the claims technology to best serve our clients.
• Leverage analytics and partnerships to optimize decision making within the operation and file handling.
• Ensure our major event response is consistent and seamless for the client through support and coordination with the claims leadership teams. (Insert when applicable)
• Provide daily support to claims staff in making sound decisions, policy interpretations, policy violations, quantum, assessment, negotiation, and settlement of claims in accordance with discipline practices, legislation, and company guidelines.
• Ensure the adequacy of manual reserves and implementation of the reserving policy and authorize claim payments and reserves up to $1,000,000.
• Coach and develop your team, recruit and select talent, recognize achievements, and manage performance to develop an agile team and achieve department objectives.

To join our team:

• You have seven years of experience in claims, insurance or related business experience.
• You have a post-secondary education.
• You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).
• You have successful experience in coaching, developing and leading others with a positive focus on teamwork and professionalism, and exhibits a high degree of autonomy and resiliency.
• You have comprehensive knowledge of insurance policies and claims handling practices across all provincial jurisdictions.
• You have understanding and knowledge of a successful contact centre environment. (Please remove if role is not in a contact centre environment).

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.