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Medical Office Assistant – Data Reporting & Support

Department: Operations

Reports To: Administration Team Manager & Director, Clinic Operations

Location: Vancouver Clinic

Work Schedule: 7.5 hours per day, 37.5 hours per week.

Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre: Reporting to the Director, Clinic Operations, the Medical Office Assistant – Data Reporting & Support is pivotal to the organization – this role focuses on maintaining patient centred care while managing physician expectations for an overall positive patient experience.

• Supports uploading of all new patient referrals into the Care Navigation Platform.
• Assists 3rd Floor Reception with covering breaks & lunches, end of day.
• Greets and checks in patients, double checking demographics.
• Manages waiting room.
• Directs patients to Accounting and other areas.
• Supports Shipping and Receiving at 3rd Floor Reception of medications, biopsies, and samples.
• Secondary switchboard operator, answers and triages incoming calls with a pleasant, accommodating, and professional demeanour.
• Supports medical records requests and chart transfers promptly.
• Other duties as assigned.

• Supports electronic filing of test results and manual scanning of documents into charts.
• Supports importing files for referrals.
• Support for Fax Management.
• Additional duties as required.

• Supports Patient Care Coordinator with Live Birth Outcoming Reporting, collecting data from pregnancy outcomes, updating eIVF and CARTR/BORN program with outcome data, making notes in eIVF as required.

Education, Training and Experience:

• Grade 12 graduation.
• Minimum of two (2) years related experience.
• Previous Medical Office experience is an asset.
• Medical Office Certification is preferred.

• Proficiency with answering multi-line switchboard without losing calls or missing calls.
• Positive, friendly, and professional demeanour.
• Exceptional verbal and written communication skills.
• Demonstrated ability to prioritize & multi-task.
• Proficient with computers and applicable software applications, including EMRs and MS Office. Willing and able to learn new programs and systems.
• Strong work ethic.
• Demonstrated ability to work independently and as a member of a multi-disciplinary team.
• Able to lift & carry up to 25lbs.

Job Types: Full-time, Permanent

Pay: From $25.00 per hour

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

• Ability to commute/relocate: Vancouver, BC V5Z 3X7: reliably commute or plan to relocate before starting work (required)
• Education: AEC / DEP or Skilled Trade Certificate (preferred)
• Experience: Medical office: 2 years (required)

Work Location: In person