System Technician

Rogers Communications, Inc.; Northwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company is seeking a System Technician based in Thunder Bay, Ontario. This full-time position involves installing and servicing Rogers Xfinity products, educating customers, and maintaining high customer satisfaction. Candidates should have a customer-centric focus, technical acumen, a valid driver's license, and the ability to work various shifts. Benefits include health and dental coverage, employee discounts, and opportunities for growth in Field Operations.

Benefits

Health & Dental Benefits

Employee discounts

Pension plan and Stock Matching

Growth & Development opportunities

Qualifications

• Able to perform heavy lifting up to 100lbs.
• Comfortable working outside year-round.
• Must adhere to safety requirements.

Responsibilities

• Install and service Rogers Xfinity products including Internet and TV.
• Educate customers on product features and services.
• Collaborate to resolve customer-impacting issues.

Skills

Customer-centric focus

Technical acumen

Ability to work in various shifts

Demonstrates accountability

Education

Valid full class-5 driver’s license

Job description

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At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

We have an exciting opportunity a System Technician working out of Fort Frances, Ontario, reporting to the Manager of Operations. The successful candidate will be responsible for being a part of our team that supports millions of customers with Xfinity high-speed Internet, Xfinity TV, and home phone to keep Canadians connected to the people and things that matter most and also assist in the construction and maintenance of our outside plant network to deliver an exceptional customer experience on a continual basis.

What's in it for you?

• We believe in investing in our people and helping them reach their potential as valuable members of our team.
• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC items, and 20% discount on all wireless accessories sold in Rogers Stores.
• Health & Dental Benefits, Pension plan and Stock Matching options
• Growth & Development opportunities to grow in Field Operations
• Work for an organization committed to environmental protection
• We are an organization with a strong commitment to diversity and inclusion with diversity groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities, and Women

What you'll do

• Installation of Rogers Xfinity products and services including Internet, Home phone, TV/streaming
• Servicing and maintaining products with in-home support for customers by educating them on the best Rogers has to offer
• Operate test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters, TDR and locators
• Maintain accurate system records and support documentation regarding all work orders
• Work with various internal departments to collaborate and resolve complex, customer-impacting issues in an effective and timely manner
• Various other duties as required

What you bring

• A valid full class-5 driver’s license
• Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st.
• Comfortable working outside year-round
• Ability to work various shifts including evenings, out-of-town work, rotational on-call duties, weekends and statutory holidays when required
• Physically able to perform all aspects of job including working at heights, heavy lifting up to 100lbs, and maneuvering through crawl spaces
• Customer-centric focus, and commitment to quality control excellence
• Technical acumen, with a desire to stay up-to-date on the latest industry trends
• Always performs work with safety on top of mind and adheres to all safety requirements

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: 1635 Paquette Road (7778), Thunder Bay, ON
Travel Requirements: Up to 75%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 330653

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Customer Experience

Location: Thunder Bay, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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