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Technical Support Engineer: Resolve IT Issues Fast
Descripción de la vacante
A technology solutions company in Canada is seeking a Technical Support Engineer to provide effective troubleshooting and customer support for software and hardware issues. The ideal candidate will possess experience in various operating environments, excellent problem-solving skills, and mandatory certifications in CISM and DISA. This role requires communication skills to assist clients through technical challenges effectively.
Formación
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
Responsabilidades
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Provide prompt and accurate feedback to customers.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.