Technical Support Engineer: Resolve IT Issues Fast

Recooty; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology solutions company in Canada is seeking a Technical Support Engineer to provide effective troubleshooting and customer support for software and hardware issues. The ideal candidate will possess experience in various operating environments, excellent problem-solving skills, and mandatory certifications in CISM and DISA. This role requires communication skills to assist clients through technical challenges effectively.

Qualifications

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Provide prompt and accurate feedback to customers.

Skills

Technical Support Experience

Windows/Linux/Mac OS

Problem-solving skills

Communication skills

Remote desktop applications

Education

BS in Information Technology

CISM Certification

DISA Certification

Tools

Zendesk

Job description

A technology solutions company in Canada is seeking a Technical Support Engineer to provide effective troubleshooting and customer support for software and hardware issues. The ideal candidate will possess experience in various operating environments, excellent problem-solving skills, and mandatory certifications in CISM and DISA. This role requires communication skills to assist clients through technical challenges effectively.