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IT Support Specialist
Job summary
A technology company in Canada is seeking an IT Support Specialist to provide technical support to approximately 90 employees. The ideal candidate has at least 1 year of IT support experience and solid knowledge of Windows and macOS systems. Responsibilities include managing network issues, troubleshooting hardware, and supporting Microsoft 365 applications. This position requires a strong problem-solving mindset and the ability to work independently while following global IT processes.
Qualifications
- 1+ years of experience in IT support or technical troubleshooting.
- Strong knowledge of Windows 10/11, macOS, M365, and Active Directory/Entra.
- Familiarity with networking fundamentals including VLANs, DHCP, Wi‑Fi.
Responsibilities
- Provide timely support for hardware, software, networking, and account issues.
- Troubleshoot workstation/laptop, printer, and peripheral problems.
- Assist with local office networking and perform basic troubleshooting.
Skills
Tools
The IT Support Specialist provides day-to-day technical support for approximately 90 employees in the Canadian region. This role handles Tier 1 and Tier 2 support requests, manages workstation setups and deployments, assists with networking and system troubleshooting, and supports local execution of global IT processes.
This role is the primary hands-on IT presence for the Canadian office and works closely with the Head of IT, Canada.
- Provide timely support for hardware, software, networking, and account issues.
- Troubleshoot workstation/laptop, printer, and peripheral problems.
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Document and resolve tickets in the global helpdesk system.
- Prepare, configure, and deploy laptops for new hires (Windows & Mac).
- Manage device imaging, updates, and endpoint security using Intune and global standards.
- Maintain accurate records of IT inventory and asset lifecycle.
- Assist with local office networking (switches, Wi‑Fi, cabling, firewalls).
- Perform basic to intermediate infrastructure troubleshooting and maintenance; elevate advanced issues to the Head of IT, Canada or global teams.
- Support rollout of global IT initiatives, security enhancements, and new tools.
- Follow global procedures for identity, device management, patching, and compliance.
- Coordinate with global helpdesk teams to ensure consistent support delivery.
- Participate in local and global IT projects, taking ownership of tasks as assigned or initiated independently to improve systems, processes, and end‑user experience.
- Support onboarding/offboarding activities (accounts, devices, access).
- Maintain the physical IT environment (spares, cables, meeting rooms).
- Assist with vendor coordination for repairs, replacements, and service calls.
- 1+ years of experience in IT support or technical troubleshooting.
- Strong working knowledge of Windows 10/11, macOS, M365, and Active Directory/Entra.
- Familiarity with networking fundamentals (VLANs, DHCP, Wi‑Fi, switches, firewalls).
- Experience with endpoint management tools (Intune preferred).
- Strong problem‑solving skills and customer‑service mindset.
- Ability to work independently in a small regional team.
- Self‑motivated, resourceful, and comfortable owning the IT experience for the local office.
- Able to follow global IT processes while handling local on‑site needs.
- Interested in growing into system or network administration responsibilities over time.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.