Field Service Technician - Greater Toronto Area

Getinge; Mississauga; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

A healthcare technology company in Mississauga is seeking a Field Service Technician to provide preventative maintenance and repair services for medical devices. The technician will work with various equipment and must have strong troubleshooting and technical skills. Applicants should have 3-5 years of relevant experience and the ability to travel internationally. The role offers a range of benefits, including health insurance, a pension plan, and hybrid work arrangements.

Benefits

Health, Dental, Vision, and Travel insurance benefits

Registered Pension Plan with company match

Paid Time Off

Wellness initiative & Health Assistance Resources

Life Insurance

Short and Long Term Disability Benefits

Hybrid Work Arrangements

Parental and Caregiver Leave

Tuition Reimbursement

Qualifications

• 3-5 years of relevant business experience in a high-volume field service environment.
• Ability to travel internationally (Passport required).
• Ability to drive a company vehicle (valid driver’s license required).

Responsibilities

• Provide preventative maintenance and repair service at customer establishments.
• Maintain all service contracts according to policies.
• Establish and maintain positive relationships with customers.

Skills

Troubleshooting

Technical skills

Communication skills

Organizational skills

Job description

Select how often (in days) to receive an alert:

Field Service Technician - Greater Toronto Area

Location: Mississauga, CA

Company: Getinge Canada, Ltd

Remote Work: Field

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Field Service Technician for the Surgical Workflows business unit provides preventative maintenance and repair services at the customer’s establishment. This will include working with sterilizers, washers, surgical tables, lights, and other medical devices. They will follow the manufacturer’s instructions and utilize mechanical, hydraulic, and electronic equipment knowledge. They will actively promote Getinge’s service and equipment offerings.

Job Responsibilities and Essential Duties

• Providing preventative maintenance and repair service at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts.
• Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts.
• Comply with all health and safety codes and procedures mandated by Getinge policies, customer requirements and regulatory agencies.
• Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
• Maintain personal competence for meeting job responsibilities by using product information and technical data from Getinge and others.
• Participate in training seminars, meetings, and on-the-job training programs and demonstrate an understanding and ability to apply concepts and knowledge obtained from these training and skill development sources.
• Document all activities in accordance with Service policies and procedures.
• Maintain expenses and required inventory within guidelines and limits established by Getinge and the Regional Service Manager.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge’s published warranty and maintenance contract policies.
• Satisfactorily complete all training required by Getinge training and certification processes, regulatory bodies, and quality systems.
• Provide customers with on-call availability, where applicable.
• Perform other related duties as assigned.

Qualifications

• 3-5 years of relevant business experience, including working in a high-volume field service environment.
• Strong troubleshooting and technical skills.
• Ability to travel internationally (Passport required).
• Ability to drive a company vehicle (valid driver’s license required).

Required Knowledge, Skills and Abilities

• Strong verbal and written communication skills.
• Capable of managing time and resources within the assigned territory.
• Ensure compliance with governmental regulations and maintain honesty, integrity and excellent work ethics.
• Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
• Able to influence others and function effectively in a team selling approach.
• Excellent interpersonal, organizational, communication and listening skills.
• Demonstrated ability to achieve service quota.
• Basic to intermediate Microsoft Office skills.

Benefits at Getinge

• Health, Dental, Vision and Travel insurance benefits.
• Registered Pension Plan with company match.
• Paid Time Off.
• Wellness initiative & Health Assistance Resources.
• Life Insurance.
• Short and Long Term Disability Benefits.
• Hybrid Work Arrangements (where applicable).
• Parental and Caregiver Leave.
• Tuition Reimbursement.

Getinge is an equal opportunity employer. Getinge will, at all times, comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.