Store jobs in Canada

We are preparing to launch a modernized, land‑border duty‑free retail shop in Fort Erie, Ontario, and are seeking an experienced Retail Sales Supervisor to oversee day‑to‑day store operations, staff supervision, merchandising, customer service, purchasing and inventory responsibilities.

• Supervise retail staff and oversee daily floor operations, coach and direct sales workers.
• Assign staff to duties, establish work schedules, and ensure adequate coverage across departments.
• Hire, train, and arrange training for new staff members.
• Sell merchandise, support product knowledge initiatives, and ensure high standards of customer service.
• Order merchandise, monitor stock levels, and maintain accurate inventory records.
• Authorize merchandise returns and support resolution of customer requests, supply shortages, and service concerns.
• Prepare reports on sales volumes, merchandising performance, staffing matters, and inventory turnover.
• Organize and maintain inventory, supporting purchasing and logistics processes where required.
• Supervise and coordinate the activities of workers across the retail floor and receiving areas.
• Conduct performance reviews and support ongoing development of team members.
• Collaborate with purchasing and inventory management teams to maintain stock accuracy and ensure merchandise flow meets operational needs.

• Education: College, CEGEP, or non‑university certificate/diploma.
• Minimum one (1) year in retail supervision, merchandising, or inventory‑related roles.
• Strong understanding of retail operations, staff supervision, and inventory organization.
• Ability to provide exceptional customer service and resolve issues effectively.
• Strong communication, leadership, and organizational skills.
• Experience preparing CBSA accounting documents (B116, transfers, destruction certificates, etc.) in a multi‑site environment.
• Proficiency with MS Outlook, MS Excel, MS Word, MS Teams, inventory control software, Adobe Acrobat Reader.
• Excellent written communication skills and strong client‑service focus.
• Ability to work under pressure, meet tight deadlines, and work independently.
• On‑site role only; all work must be completed at the physical location.

• Opportunity to be part of the launch of a flagship duty‑free retail environment at one of Canada’s busiest land crossings.
• Dynamic role combining leadership, merchandising, purchasing support, and operational oversight.
• Supportive team environment with opportunities for growth as the business expands.

• Health care plan
• Dental plan
• Disability benefits
• Dental care
• Extended health care
• Life insurance

Job Type: Full‑time • Pay: $90,000 per year • Location: Fort Erie, ON – In‑person (on site only) • Start date: As soon as possible • Vacancy: 1 position.

Please submit your resume and a brief cover letter to peacebridgejobs@gmail.com with the subject line "Retail Sales Supervisor – Peace Bridge".