Customer Operations Lead — Elevate In-Store Experience

Indigo; Barrie; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading retail company is seeking a Customer Operations Manager in Barrie, Ontario. The role involves leading a team to provide exceptional customer service, ensure sales targets are met, and foster a positive store culture. Candidates should have 2-3 years of management experience in retail, the ability to analyze sales performance, and a flexible work schedule. This position emphasizes the importance of technology in enhancing the customer shopping experience.

Benefits

Diversity and Inclusion initiatives

Employee engagement programs

Flexible work schedule

Qualifications

• Management experience in specialty retail or multi-unit retail.
• Mobile on the sales floor for extended periods.
• Availability for a flexible schedule including evenings and weekends.

Responsibilities

• Manage team to provide excellent customer service.
• Assess sales performance and create action plans.
• Lead omni-sales programs and technology initiatives.
• Ensure compliance with health and safety policies.

Skills

Customer Service Excellence

Team Leadership

Sales Performance Analysis

Technology Advocacy

Inventory Management

Education

College degree or equivalent experience

2-3 years of management experience

Job description

A leading retail company is seeking a Customer Operations Manager in Barrie, Ontario. The role involves leading a team to provide exceptional customer service, ensure sales targets are met, and foster a positive store culture. Candidates should have 2-3 years of management experience in retail, the ability to analyze sales performance, and a flexible work schedule. This position emphasizes the importance of technology in enhancing the customer shopping experience.