sales supervisor - retail

The Duty Free at Peace Bridge; Fort Erie; On-site; CAD 90,000; Full time

Job summary

A duty-free retail shop in Fort Erie is seeking a Retail Sales Supervisor to manage daily operations, staff training, and customer service. The ideal candidate will have retail supervision experience and strong organizational skills. This on-site full-time role provides a competitive salary and benefits, including health care and support for staff development. Join this dynamic environment and contribute to the success of one of Canada’s busiest land crossings.

Benefits

Health care plan

Dental plan

Disability benefits

Extended health care

Life insurance

Qualifications

• Minimum one year in retail supervision, merchandising, or inventory-related roles.
• Education: College, CEGEP, or non‑university certificate/diploma.
• Strong understanding of retail operations, staff supervision, and inventory organization.

Responsibilities

• Supervise retail staff and oversee daily floor operations.
• Assign staff to duties, establish work schedules, and ensure adequate coverage.
• Hire, train, and arrange training for new staff members.

Job description

Retail Sales Supervisor – The Duty Free at Peace Bridge

We are preparing to launch a modernized, land‑border duty‑free retail shop in Fort Erie, Ontario, and are seeking an experienced Retail Sales Supervisor to oversee day‑to‑day store operations, staff supervision, merchandising, customer service, purchasing and inventory responsibilities.

Key Responsibilities

• Supervise retail staff and oversee daily floor operations, coach and direct sales workers.
• Assign staff to duties, establish work schedules, and ensure adequate coverage across departments.
• Hire, train, and arrange training for new staff members.
• Sell merchandise, support product knowledge initiatives, and ensure high standards of customer service.
• Order merchandise, monitor stock levels, and maintain accurate inventory records.
• Authorize merchandise returns and support resolution of customer requests, supply shortages, and service concerns.
• Prepare reports on sales volumes, merchandising performance, staffing matters, and inventory turnover.
• Organize and maintain inventory, supporting purchasing and logistics processes where required.
• Supervise and coordinate the activities of workers across the retail floor and receiving areas.
• Conduct performance reviews and support ongoing development of team members.
• Collaborate with purchasing and inventory management teams to maintain stock accuracy and ensure merchandise flow meets operational needs.

Qualifications

• Education: College, CEGEP, or non‑university certificate/diploma.
• Minimum one (1) year in retail supervision, merchandising, or inventory‑related roles.
• Strong understanding of retail operations, staff supervision, and inventory organization.
• Ability to provide exceptional customer service and resolve issues effectively.
• Strong communication, leadership, and organizational skills.
• Experience preparing CBSA accounting documents (B116, transfers, destruction certificates, etc.) in a multi‑site environment.
• Proficiency with MS Outlook, MS Excel, MS Word, MS Teams, inventory control software, Adobe Acrobat Reader.
• Excellent written communication skills and strong client‑service focus.
• Ability to work under pressure, meet tight deadlines, and work independently.
• On‑site role only; all work must be completed at the physical location.

Why Join Us?

• Opportunity to be part of the launch of a flagship duty‑free retail environment at one of Canada’s busiest land crossings.
• Dynamic role combining leadership, merchandising, purchasing support, and operational oversight.
• Supportive team environment with opportunities for growth as the business expands.

Benefits

• Health care plan
• Dental plan
• Disability benefits
• Dental care
• Extended health care
• Life insurance

Job Details

Job Type: Full‑time • Pay: $90,000 per year • Location: Fort Erie, ON – In‑person (on site only) • Start date: As soon as possible • Vacancy: 1 position.

How to Apply

Please submit your resume and a brief cover letter to [e-mail] with the subject line "Retail Sales Supervisor – Peace Bridge".