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Customer Operations Lead — Elevate In-Store Experience
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Customer Operations Lead — Elevate In-Store Experience
Job summary
A leading retail company is seeking a Customer Operations Manager in Barrie, Ontario. The role involves leading a team to provide exceptional customer service, ensure sales targets are met, and foster a positive store culture. Candidates should have 2-3 years of management experience in retail, the ability to analyze sales performance, and a flexible work schedule. This position emphasizes the importance of technology in enhancing the customer shopping experience.
Benefits
Qualifications
- Management experience in specialty retail or multi-unit retail.
- Mobile on the sales floor for extended periods.
- Availability for a flexible schedule including evenings and weekends.
Responsibilities
- Manage team to provide excellent customer service.
- Assess sales performance and create action plans.
- Lead omni-sales programs and technology initiatives.
- Ensure compliance with health and safety policies.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.