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Head of Customer Success — Onsite Toronto Growth Leader
Job summary
A fast-growing FinTech startup in Toronto is seeking a Head of Customer Success to oversee the customer experience journey. This hands-on leadership role involves managing onboarding, support, and account management. The ideal candidate will have over 5 years of experience in customer success within a high-growth environment and strong relationship-building skills. The position offers a salary range of CAD$95,000-$115,000 along with equity options and a supportive startup culture.
Benefits
Qualifications
- 5+ years in customer success, operations, or client services at a start-up.
- Proven experience managing teams in a high-growth environment.
- Strong communication and relationship-building skills.
- Metrics-driven mindset with a track record of hitting operational KPIs.
Responsibilities
- Lead the customer support function, including ticket resolution.
- Own and execute the end-to-end onboarding experience for new customers.
- Act as a strategic partner for key accounts.
- Manage members of the teams involved in customer support, onboarding, and account management.
- Directly manage hiring, coaching, and performance management.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.