Service Adviser jobs in United States

This is a full-time position with a 40-hour week from Monday to Friday.

For you and your family :

• Extended Health Care
• Long Term Disability
• Group RSP with matching Company Contributions to a Deferred Pension Savings Plan
• Accidental Death & Disability Insurance
• Company Events

Requirements

• Licensed 309A – Electrician – Construction & Maintenance
• 2 years experience in electrical project management and estimating
• Working knowledge of Microsoft Excel and Word, Accubid and Expert Estimator would be an asset

Salary : $75,000 to $90,000 based on qualifications and experience.

Scope of Position and Key Responsibilities

• Ensure exceptional customer service by addressing customer inquiries, complaints, and issues.
• Efficiently manage and document electrical service orders, track the status of open orders, and invoice orders upon completion.
• Coordinate commercial and housing customer service calls and dispatch electricians.
• Demonstrated ability to manage multiple electrical projects simultaneously and meet deadlines.
• Understanding of electrical contract documents e.g. CCDC.
• Effective electrical contract management, planning and forecasting, budgeting.
• Strengthening relationships with existing customers and pursue new business opportunities / source new project tenders.
• Review and organize change directives, site instructions and change orders; prepare pricing for extras or credits associated with each change.
• Order materials / issue purchase orders, providing enough lead time to avoid delays in construction.
• Smooth demobilization upon completion of the work.
• Ensure all relevant permits are closed e.g. ESA.
• Prepare electrical takeoffs and formalize estimates for new electrical projects and service work.
• Ability to price, administer, negotiate and analyze various stages of construction.
• Other duties as assigned.

Skills

• Customer service oriented.
• Excellent communication and interpersonal skills.
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful, and diplomatic manner.
• Analytical and problem-solving skills.
• Decision-making ability.
• Effective verbal and listening skills.
• Strong attention to details with a high level of accuracy.

We thank all applicants for their interest, but only individuals selected for an interview will be contacted.