Employer Industry: Banking and Financial Services
Why consider this job opportunity:
- Competitive compensation and benefits package, including a banking benefit
- Opportunity for career advancement and growth within the organization
- Flexible work arrangement with the potential to work from home
- Supportive and inclusive work environment that values diversity
- Personalized recognition programs to celebrate employee contributions
What to Expect (Job Responsibilities):
- Serve as the first point of contact for clients with inquiries related to credit card operations
- Provide exceptional client engagement and support, ensuring a positive experience
- Identify client needs and proactively suggest appropriate banking solutions
- Maintain a thorough understanding of CIBC's products to facilitate quick problem resolution
- Collaborate with internal departments to connect clients with additional resources
What is Required (Qualifications):
- Ability to work flexible hours, including evenings and weekends
- Strong written, verbal, and interpersonal communication skills
- Experience in a client-facing role, preferably in banking or financial services
- Ability to work independently in a remote environment with a secure workspace
- Proficient in using technology and systems relevant to banking operations
How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or customer service environment
- Familiarity with CIBC's suite of products and services
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Knowledge of financial products and services
- Fluency in French is an asset
#Banking #CustomerService #RemoteWork #CareerGrowth #ClientEngagement
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