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Global Community Tech Support Coordinator
Résumé du poste
A global creative community organization is seeking a Support Coordinator to provide tech support to its volunteer network. The role involves managing community inquiries, creating documentation, and collaborating with product teams. Ideal candidates will have a passion for helping others, strong organizational skills, and tech fluency. The position offers a salary range of $65,000.00 to $75,000.00, three weeks of vacation, and a professional development stipend, with a preference for New York City-based applicants.
Prestations
Qualifications
- Experience in customer support, community management, or event operations is essential.
- Ability to handle multiple tasks while staying organized.
- Strong communication skills, especially in troubleshooting and providing support.
Responsabilités
- Support volunteer organizers globally with navigating tools.
- Manage inbound questions from community members.
- Create and maintain guides, templates, and FAQs.
Connaissances
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.