Global Community Tech Support Coordinator

Nashville Public Radio; Canada; Hybrid; CAD 89,000 - 104,000; Full time

Job summary

A global creative community organization is seeking a Support Coordinator to provide tech support to its volunteer network. The role involves managing community inquiries, creating documentation, and collaborating with product teams. Ideal candidates will have a passion for helping others, strong organizational skills, and tech fluency. The position offers a salary range of $65,000.00 to $75,000.00, three weeks of vacation, and a professional development stipend, with a preference for New York City-based applicants.

Benefits

Three weeks vacation

Health and dental insurance

Professional development stipend

Qualifications

• Experience in customer support, community management, or event operations is essential.
• Ability to handle multiple tasks while staying organized.
• Strong communication skills, especially in troubleshooting and providing support.

Responsibilities

• Support volunteer organizers globally with navigating tools.
• Manage inbound questions from community members.
• Create and maintain guides, templates, and FAQs.

Skills

Tech-fluent

Organized

Resourceful

Empathetic

Curious

Globally minded

Tools

HelpScout

Slack

Google Workspace

Klaviyo

Job description

A global creative community organization is seeking a Support Coordinator to provide tech support to its volunteer network. The role involves managing community inquiries, creating documentation, and collaborating with product teams. Ideal candidates will have a passion for helping others, strong organizational skills, and tech fluency. The position offers a salary range of $65,000.00 to $75,000.00, three weeks of vacation, and a professional development stipend, with a preference for New York City-based applicants.