Manager Metrolinx Jasper Alberta Bus Operations

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 120,000; Full time

Job summary

A public transit agency in Jasper, Alberta seeks a Manager for Bus Operations. The role involves leading a comprehensive transit network, ensuring compliance with safety regulations, and managing over 100 staff. The ideal candidate will have a degree in Business Administration and demonstrated leadership experience. This full-time position offers a salary of $119,908 annually and encourages applications from diverse candidates.

Qualifications

• Completion of a degree or diploma in Business Administration or a related discipline.
• Demonstrated leadership experience in managing a comprehensive bus transit network.
• Valid CZ license with a clean driving record.

Responsibilities

• Manage the operation of the GO Transit Bus Network.
• Lead recruitment and training for bus services.
• Ensure compliance with safety and environmental regulations.
• Oversee bus information systems for accurate service data.
• Respond to customer enquiries and complaints.

Skills

Leadership experience

Effective communication

Customer service orientation

Education

Degree in Business Administration or related field

Tools

Bus information systems

Job description

Manager, Metrolinx Jasper Alberta Bus Operations

Metrolinx—connecting communities across the Greater Golden Horseshoe—operates GO Transit and UP Express. We are building new rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system to get people where they need to go, faster and more efficiently. Metrolinx is an agency of the Government of Ontario. This role is located in Jasper, Alberta and offers a salary of $119,908 a year for a full‑time position.

As a Manager of Bus Operations, you will provide technical leadership and direction for the safe, reliable, and effective operation of a comprehensive GO Transit Bus Network within the GO Transit jurisdiction. Your responsibilities include ensuring on‑time and quality service to meet customer expectations.

• Plan, implement, and manage the operation of the GO Transit Bus Network and any contracted services.
• Lead the planning, justification, recruitment, and training of the resources required for new bus services, enhancements, and bus rapid transit initiatives.
• Ensure compliance with environmental legislation, Ministry of Transportation (MTO) requirements, employment standards, and the Occupational Health and Safety Act.
• Manage the development of accessible bus services in line with corporate objectives.
• Oversee bus information systems to provide accurate and timely data for service delivery and planning activities.
• Coordinate operational aspects of service integration, fare integration, and intermodal transfers at various terminal locations.
• Track, investigate, and respond to customer enquiries and complaints.
• Develop, update, and manage operational emergency response plans and activities.
• Plan operational service levels to meet customer requirements.
• Ensure effective delivery of driver safety and training programs.
• Plan and execute bus passenger transportation services and service modifications, including BRT initiatives.
• Develop, review, and approve operating budgets related to Bus Operations.
• Provide thought leadership to develop and deploy a strategic vision aligned with corporate goals.
• Directly supervise more than 15 employees and a department of over 100 staff within a unionized workforce, including negotiation of bargaining unit issues, grievance, arbitration, and collective bargaining.

Qualifications and Skills

• Completion of a degree or diploma in Business Administration or a related discipline, or equivalent education, training and experience.
• Demonstrated leadership experience in managing a comprehensive bus transit network.
• Valid CZ license with a clean driving record.

We encourage applications from individuals of equity‑deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and diverse gender identities, expressions and sexual orientations.

Accommodation: Metrolinx is committed to the Accessibility for Ontarians with Disabilities Act. If you require accommodation during the hiring process, please contact our Recruitment team at 416‑202‑5601 or email [e-mail].

All applicants must have legal entitlement to work in Canada. Please ensure your email address is checked frequently; we will not contact you if we do not receive a response. A Criminal Record Check may be required for the successful candidate.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.