Marketing Coordinator jobs in Canada

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

In French: Dans le cadre de ce rôle, vous interagirez et établirez des liens avec nos clients, tout en leur fournissant un excellent service à la clientèle. Vous agirez à titre d’expert des produits afin d’informer et d’inspirer les clients, et de leur proposer des vêtements adaptés à leurs besoins. Vous offrirez aux clients des informations sur l’assortiment actuel de marchandises, les promotions et les événements en magasin, et vous exécuterez les processus opérationnels de manière efficace et productive. Votre objectif est de faire rayonner notre marque auprès des clients, tout en tentant de les fidéliser à la marque et de les servir efficacement.

In English: In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

• All associates must become experts in the brand's sales behaviors and adopt these behaviors with all customers to provide a superior in-store experience.
• Welcome and assist customers; locate merchandise efficiently using various methods; respond to questions quickly and accurately.
• Provide styling advice and outfit suggestions to customers, inspired by mannequins and displays.
• Promote loyalty by informing customers about our loyalty programs.
• Leverage multi-channel tools to offer a seamless in-store experience.
• Support sales floor, fitting room, checkout, and back-of-house processes as needed.
• Be courteous and responsive to internal and external requests.
• Exchange and verify work-related information to provide support.

• Strong communication skills, capable of effectively using technology and engaging with customers and team to achieve goals.
• Motivated problem solver, eager to learn, receptive to feedback, and proactive in taking action.
• Ability to handle customer interactions and concerns courteously and professionally.
• Basic information-gathering skills to resolve issues.
• Ability to learn procedures through on-the-job training.
• In Quebec: Must be able to speak French.

We are an equal-opportunity employer committed to diversity and inclusion, recognized for our efforts by various awards including Forbes' World's Best Employers in 2022.