The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
Paladin Security
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
The Fairmont Jasper Park Lodge
A leading resort in Jasper, Alberta is seeking Guest Services Agents for the busy season. As ambassadors of the resort, you will be responsible for selling lift tickets, providing excellent customer service, handling transactions, and resolving guest issues effectively. The role requires availability across weekends and holidays to meet guest needs.
Marmot BasinJasper, ABSeasonal, Full-timeMarmot BasinJasper, ABJob detailsJob typeSeasonalFull-timeShift and scheduleWeekends as neededHolidaysLocationJasper, ABFull job descriptionReports ToGuest Services Supervisor/Assistant SupervisorSummaryGuest Services Agents are the frontline ambassadors of the resort and are responsible for delivering a seamless, friendly, and efficient experience to every guest. This role involves the sale of daily lift tickets, loyalty cards, and a variety of related resort products, using a computerized Point of Sale (POS) system. Agents must be confident in handling transactions, resolving guest concerns, and providing accurate and helpful information.In addition to sales, agents play a critical role in monitoring ticket access, maintaining accurate records, and escalating issues to the Guest Services Supervisor or Assistant Supervisor when appropriate.This is a full-time seasonal position (early November to early May), requiring availability 5 out of 7 days per week, including evenings, weekends, and holidays. Standard probationary conditions apply as per Alberta Employment Standards.Core CompetenciesExceptional interpersonal and customer service skillsStrong conflict resolution and de-escalation abilitiesAccurate cash handling and numeracy skillsReliable and trustworthyCapable of working independently and as part of a teamPositive and outgoing attitudeQualificationsPrevious Point of Sales (POS) experience preferredProficient in computer use and general administrative tasksGood organizational skillsAbility to work well under pressure (busy times or when dealing with irate customer)Skiing or snowboarding experience to assist customers in choosing the correct products is an asset.Job DutiesSell daily lift tickets and apply relevant discounts accuratelyHandle cash, credit card and debit transaction while using a computerized/point of sale system (RTP)Adaptability to learn and use a point of sales system (RTP)Work with the sale and redemption of third-party loyalty cards and process these following the proper proceduresFollow proper cash-out procedureCount float at beginning & end of shift and sign it IN and OUT on control sheetMake sure everything is in balance and debit machine is closedReceive and assist in handling guest complaints and refer to supervisor if neededBe knowledgeable about location infrastructure and servicesBe knowledgeable and able to inform guests about tickets, loyalty cards, and third-party tickets and passes.Process vouchers on correct accounts (reconcile at the end of the shift)Filing and administrative tasksFix problems that could occur with the set-up of different productsEnter and process destination/group bookingsEmployees will conduct themselves in compliance with Alberta Occupational Health and Safety legislation as it relates to their jobPeriodically auditing lift ticket scans and access to ensure adherence to policy and terms of useAll other duties as assignedSupplementaryRespect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, and “Employee Handbook”.Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.Job DetailsPay TypeHourly
Hike Jasper
Jasper Camping
Canadian Rockies
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.