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Job summary
A leading customer service provider in Canada is seeking candidates for a customer service role. You will provide technical support via inbound calls, troubleshoot issues, and document interactions. Ideal candidates will have at least 1 year of customer service experience and a high school diploma. This role offers a base salary of $19.50/hr, flexible work-from-home options, and comprehensive benefits.
Benefits
Qualifications
- Minimum of 1 year of customer service experience.
- High school diploma or GED required.
- Strong problem-solving skills and ability to multitask effectively.
Responsibilities
- Provide exceptional customer service and technical support via inbound calls.
- Troubleshoot and resolve technical issues related to hardware and software.
- Maintain accurate records in databases and document customer interactions.
Skills
Education
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
- Base salary of $19.50/hr, plus performance-based incentives
- Opportunity for career advancement, with 80% of managers promoted from within
- Flexible work-from-home arrangement
- Comprehensive benefits including medical, dental, and vision insurance
- Access to daily pay options, allowing early access to earnings
- Supportive culture with programs for diversity, equity, and inclusion
What to Expect (Job Responsibilities):
- Provide exceptional customer service and technical support via inbound calls
- Troubleshoot and resolve technical issues related to hardware and software
- Maintain accurate records in databases and document customer interactions
- Build strong relationships with customers by addressing their needs and questions
- Stay informed about client products and services to enhance customer experiences
What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to multitask effectively
- Proficiency in using and explaining technology
- Must have a distraction-free home work environment and reliable internet connection
How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Eagerness to learn and adapt to new technologies
- Strong computer navigation skills and knowledge of PC operations
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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