Technical Support Representative (Remote)

Concentrix; Saskatoon; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service leader is looking for a remote technical support agent in Canada. The position offers a base salary of $19.50 per hour plus performance-based incentives. Candidates should have at least 1 year of customer service experience and strong problem-solving skills. This role provides comprehensive benefits and a flexible work schedule, with opportunities for career advancement within the company.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off

Access to daily pay enrollment

Networking opportunities and health/wellness programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Provide world-class customer service and technical support.
• Troubleshoot and resolve technical issues.
• Maintain accurate records by tracking information in databases.

Skills

Customer relationship building

Problem-solving skills

Technical troubleshooting

Education

High school diploma or GED

Tools

iOS

MacOS

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $19.50 per hour, plus performance-based incentives
- Opportunity for career advancement with 80% of managers promoted from within
- Work-from-home convenience with a flexible schedule that changes based on performance
- Comprehensive benefits including medical, dental, vision insurance, and paid time off
- Access to daily pay enrollment to receive earnings early
- Inclusive company culture with networking opportunities and health and wellness programs

What to Expect (Job Responsibilities):
- Serve as the friendly voice of the employer, providing world-class customer service and technical support
- Handle inbound customer inquiries using a call flow guide
- Troubleshoot and resolve technical issues related to hardware, software, and client products
- Maintain accurate records by tracking, documenting, and retrieving information in databases
- Develop a broad knowledge of client products, including smartphones, tablets, and computers

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships and explaining technology
- Ability to work in a quiet, distraction-free environment from home
- Strong problem-solving skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."