Technical Support Representative (Remote)

Concentrix; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A customer service and technical support company is seeking candidates for a remote role in Ottawa, Canada. The position involves providing exceptional customer service and technical support, resolving technical issues, and maintaining knowledge of client products. Candidates should have at least one year of customer service experience and a high school diploma. The role offers a salary of up to $19.50/hr and various benefits, fostering career growth within the company.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Performance-based bonuses

Flexible work environment

Supportive company culture

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or GED.
• Strong problem-solving skills and ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and technical support via inbound and outbound calls.
• Troubleshoot and resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases effectively.

Skills

Customer service experience

Problem-solving skills

Multitasking

Technology explanation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $19.50/hr, with performance-based incentives
- Comprehensive benefits including medical, dental, and vision insurance, employee assistance program, and retirement savings plan
- Paid training and opportunities for performance-based bonuses
- Work-from-home convenience, allowing for a flexible work environment
- Career advancement opportunities with 80% of management positions filled internally
- Supportive company culture with various employee resource groups and wellness programs

What to Expect (Job Responsibilities):
- Provide exceptional customer service and technical support via inbound and outbound calls
- Troubleshoot and resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases effectively
- Maintain broad knowledge of client products, including smartphones, tablets, and computers
- Deliver expert customer experiences while fostering strong customer relationships

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Comfortable using and explaining technology to customers
- Must reside in Canada and have a valid Canadian address for residence

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies and improve technical skills
- Experience working in a remote environment

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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