Technical Support Representative (Remote)

Minacs; Windsor; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service company is seeking candidates for a remote customer service role. The position offers a salary up to $19.50/hr with performance-based incentives, comprehensive benefits, and opportunities for career growth. Candidates should have at least 1 year of customer service experience, strong problem-solving skills, and a quiet, distraction-free home environment for work.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible scheduling

DailyPay enrollment option for early access to earned wages

Opportunities for career growth

Qualifications

• Minimum of 1 year of customer service experience required.
• Strong problem-solving skills and ability to multi-task in a fast-paced environment.
• Comfortable using and explaining technology.

Responsibilities

• Provide exceptional customer service and technical support via inbound calls.
• Troubleshoot and resolve technical issues related to hardware and software products.
• Build and nurture customer relationships to enhance satisfaction.

Skills

Customer Service Experience

Problem-solving Skills

Technology Explanation

Multi-tasking

Education

High School Diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $19.50/hr, with performance-based incentives
- Comprehensive benefits including medical, dental, and vision insurance, plus paid time off and holidays
- DailyPay enrollment option for early access to earned wages
- Work-from-home convenience with flexible scheduling based on performance
- Opportunities for career growth and personal development within a supportive culture
- Engaging company culture with diverse networking opportunities and health and wellness programs

What to Expect (Job Responsibilities):
- Provide exceptional customer service and technical support via inbound calls
- Troubleshoot and resolve technical issues related to hardware and software products
- Maintain accurate records and documentation in databases
- Build and nurture customer relationships to enhance satisfaction
- Stay informed about client products and services to deliver expert assistance

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to multi-task in a fast-paced environment
- Comfortable using and explaining technology
- A quiet, distraction-free home environment for work

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- Availability to work flexible hours, including evenings and weekends

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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