Technical Support Representative (Remote)

Minacs; Guelph; Remote; CAD 60,000 - 80,000; Full time

Job summary

A renowned customer service company in Guelph, Ontario, is looking for a Customer Service Representative to provide exceptional customer service and technical support. The role requires a minimum of 1 year of customer service experience, strong communication skills, and the ability to work from home. Candidates will enjoy a supportive work environment, comprehensive benefits, and opportunities for career advancement.

Benefits

Salary up to $19.50/hr

DailyPay enrollment option

Comprehensive benefits

Opportunities for career advancement

Robust training and mentorship programs

Qualifications

• Minimum of 1 year of customer service experience.
• Comfortable explaining technology and troubleshooting issues.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide exceptional customer service and technical support.
• Handle inbound customer support calls and follow call flow guide.
• Troubleshoot and resolve technical issues related to hardware and software.

Skills

Customer relationship building

Effective communication

Problem-solving

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $19.50/hr, plus performance-based incentives
- DailyPay enrollment option for early access to your pay
- Comprehensive benefits including medical, dental, and vision insurance
- Opportunities for career advancement with 80% of managers promoted from within
- Supportive work-from-home environment with a focus on diversity and inclusion
- Robust training and mentorship programs to aid in personal and professional development

What to Expect (Job Responsibilities):
- Serve as the friendly voice for clients, providing exceptional customer service and technical support
- Handle inbound customer support calls and follow a structured call flow guide
- Troubleshoot and resolve technical issues related to hardware and software
- Document and track customer interactions in databases
- Maintain a broad knowledge of client products and services to assist customers effectively

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED is required
- Strong focus on building customer relationships and effective communication
- Comfortable explaining technology and troubleshooting issues
- Ability to work in a quiet, distraction-free environment at home

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Strong problem-solving skills with the ability to ask probing questions
- Experience in a fast-paced environment with multi-tasking capabilities

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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