Technical Support Representative (Remote)

Concentrix; Glovertown; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking candidates for a customer service role. You will provide technical support via inbound calls, troubleshoot issues, and document interactions. Ideal candidates will have at least 1 year of customer service experience and a high school diploma. This role offers a base salary of $19.50/hr, flexible work-from-home options, and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Flexible work-from-home arrangement

Access to daily pay options

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or GED required.
• Strong problem-solving skills and ability to multitask effectively.

Responsibilities

• Provide exceptional customer service and technical support via inbound calls.
• Troubleshoot and resolve technical issues related to hardware and software.
• Maintain accurate records in databases and document customer interactions.

Skills

Customer service experience

Problem-solving skills

Multitasking ability

Technology proficiency

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $19.50/hr, plus performance-based incentives
- Opportunity for career advancement, with 80% of managers promoted from within
- Flexible work-from-home arrangement
- Comprehensive benefits including medical, dental, and vision insurance
- Access to daily pay options, allowing early access to earnings
- Supportive culture with programs for diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Provide exceptional customer service and technical support via inbound calls
- Troubleshoot and resolve technical issues related to hardware and software
- Maintain accurate records in databases and document customer interactions
- Build strong relationships with customers by addressing their needs and questions
- Stay informed about client products and services to enhance customer experiences

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to multitask effectively
- Proficiency in using and explaining technology
- Must have a distraction-free home work environment and reliable internet connection

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS, or comparable technology
- Eagerness to learn and adapt to new technologies
- Strong computer navigation skills and knowledge of PC operations

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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