Technical Support Representative (Remote)

Concentrix; Cambridge; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service company in Canada is seeking a Customer Service Representative to provide exceptional support. This remote role offers a salary up to $19.50/hr with performance-based incentives, along with comprehensive benefits. Candidates should have at least one year of customer service experience and a high school diploma. This position provides opportunities for career growth and a flexible work environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Daily pay enrollment option

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Strong focus on building customer relationships and explaining technology.
• Ability to work in a quiet, distraction-free home environment.

Responsibilities

• Provide world-class customer service and technical support.
• Handle inbound customer inquiries using established call flow guides.
• Troubleshoot technical issues related to hardware, software, and client products.

Skills

Customer relationship building

Problem-solving skills

Multitasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $19.50/hr, with performance-based incentives
- Opportunity for career advancement and personal development, with 80% of managers promoted from within
- Work-from-home convenience, allowing for a flexible work environment
- Comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
- Access to daily pay enrollment option for early pay access
- Participation in diverse company networking opportunities and health and wellness programs

What to Expect (Job Responsibilities):
- Serve as the friendly voice of the client, providing world-class customer service and technical support
- Handle inbound customer inquiries using established call flow guides
- Troubleshoot and resolve technical issues related to hardware, software, and client products
- Document and track customer interactions in databases
- Maintain broad knowledge of client products and services to deliver expert customer experiences

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships and explaining technology
- Ability to work in a quiet, distraction-free home environment
- Proficiency in fast-paced multitasking and strong problem-solving skills

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies
- Availability to work during the hours of operation: 8am-11:30pm EST Monday-Sunday

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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