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Job summary
A leading healthcare services provider in Fredericton, Canada, is looking for a Customer Service Representative. The role involves providing exceptional service, assisting clients, and maintaining accurate documentation. Bilingual (French/English) skills are required, along with a High School Diploma. The organization emphasizes career development and offers a supportive work environment.
Benefits
Qualifications
- Available and punctual for scheduled work shifts.
- Exceptional phone and listening skills required.
- Strong written and verbal communication skills are necessary.
Responsibilities
- Provide exceptional customer service to clients and members.
- Assist with inquiries and resolve issues in a timely manner.
- Maintain accurate records of interactions.
Skills
Education
Tools
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Employee appreciation events and initiatives
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Bilingual (French/English) skills are a plus
What to Expect (Job Responsibilities):
- Provide exceptional customer service to clients and members
- Assist with inquiries and resolve issues in a timely manner
- Maintain accurate records and documentation of interactions
- Collaborate with team members to enhance service delivery
- Participate in employee appreciation events and initiatives
What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Bilingual (French/English) proficiency is required
How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the healthcare sector
- Familiarity with healthcare terminology and processes
- Knowledge of customer relationship management (CRM) software
- Strong problem-solving skills
- Ability to work well in a team-oriented environment
#HealthcareServices #CustomerService #CareerOpportunity #EmployeeAppreciation #BilingualSkills
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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