Bilingual Tech Support Desk (FR/EN) - Remote & On-Call

Pathway Communications; Quebec; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology services provider in Canada is seeking a Bilingual Technical Service Desk representative (French & English). This full-time position involves providing remote technical support for equipment and applications, troubleshooting issues, and assisting end-users. Candidates should have a degree in IT and prior experience in a technology contact center. Willingness to work rotating shifts is essential. Extensive training is provided, and standards for customer service quality are emphasized.

Qualifications

• 2 years' experience in a technology contact center or IT service desk.
• Hands-on troubleshooting of MS and MacOS operating systems and desktop applications.
• Willing to work in rotating shifts including evenings and weekends.

Responsibilities

• Provide inbound technical support using SOPs, scripts, and tools.
• Dispatch Field Technicians and follow up on site-related issues.
• Document and update ITSM interactions.
• Diagnose and resolve technical problems for end-users.

Skills

Customer service

Oral communication

Written communication

Analytical skills

Problem-solving

Ability to follow scripts

Team collaboration

Education

Degree or diploma in IT

Tools

ITSMs (ticketing systems)

Job description

A leading technology services provider in Canada is seeking a Bilingual Technical Service Desk representative (French & English). This full-time position involves providing remote technical support for equipment and applications, troubleshooting issues, and assisting end-users. Candidates should have a degree in IT and prior experience in a technology contact center. Willingness to work rotating shifts is essential. Extensive training is provided, and standards for customer service quality are emphasized.