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Sr. Technical Account Manager (Remote, CAN)
Job summary
A leading cybersecurity firm in New Brunswick is seeking a Technical Support role to serve as the primary contact for clients. You will onboard new customers and ensure their success with the platform, while also conducting product training and resolving technical issues. The ideal candidate will have excellent customer service skills and a Bachelor's Degree. This position supports a remote-friendly culture, offering flexibility and competitive compensation.
Benefits
Qualifications
- Bachelor’s Degree or equivalent experience required.
- 3+ years of Customer Success/Support/Technical Account Management experience preferred.
- Ability to travel up to 25%.
Responsibilities
- Serve as the primary technical contact for customers.
- Onboard new customers to the platforms.
- Conduct proactive health checks and product training.
Skills
Education
Tools
Employer Industry: Cybersecurity
- Market leader in compensation and equity awards
- Remote-friendly and flexible work culture
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Professional development opportunities for all employees, regardless of level or role
- Great Place to Work Certified™ across the globe
- Serve as the primary technical contact and support for Premium Support customers
- Onboard new customers to the employer's platforms and ensure their success
- Conduct proactive health checks, product training, and share best practices with customers
- Advocate for customers internally to ensure their feedback is documented and assessed
- Research and resolve technical issues for customers and follow up with action plans
- Bachelor’s Degree or equivalent experience
- Experience working with Windows Server Operating Systems
- Excellent customer service skills and ability to establish technical credibility
- Proven problem-solving skills and collaborative attitude
- Ability to travel up to 25%
- Bachelor’s Degree in Computer Science or equivalent
- CISSP or ITIL Certification
- 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization
- Deep expertise in Linux and Mac platforms
- Python Scripting and RestAPI experience
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.