Remote Senior Technical Account Manager|Cybersecurity SaaS

CrowdStrike; Nova Scotia; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading cybersecurity firm in Nova Scotia seeks a Customer Success Representative. In this role, you will serve as a key technical contact, onboard new customers, and ensure their success through proactive support and collaboration. Ideal candidates possess a Bachelor's Degree, experience with Windows Server, and strong customer service skills. This position offers a remote-friendly environment with opportunities for professional development.

Benefits

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays

Qualifications

• Experience working with Windows Server Operating Systems.
• Commitment to customer success with the ability to travel up to 25%.

Responsibilities

• Serve as the primary technical contact and augment customer support teams.
• Onboard new customers to the employer's platforms.
• Research and resolve customers’ technical issues in a timely manner.
• Identify renewal risks and collaborate with internal teams.

Skills

Excellent customer service skills

Proven problem-solving skills

Ability to establish technical credibility

Education

Bachelor’s Degree or equivalent experience

Tools

Windows Server Operating Systems

Linux

Mac platforms

Python Scripting

RestAPI

Job description

A leading cybersecurity firm in Nova Scotia seeks a Customer Success Representative. In this role, you will serve as a key technical contact, onboard new customers, and ensure their success through proactive support and collaboration. Ideal candidates possess a Bachelor's Degree, experience with Windows Server, and strong customer service skills. This position offers a remote-friendly environment with opportunities for professional development.