Sr. Technical Account Manager (Remote, CAN)

CrowdStrike; Nova Scotia; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading cybersecurity firm in Nova Scotia seeks a Customer Success Representative. In this role, you will serve as a key technical contact, onboard new customers, and ensure their success through proactive support and collaboration. Ideal candidates possess a Bachelor's Degree, experience with Windows Server, and strong customer service skills. This position offers a remote-friendly environment with opportunities for professional development.

Benefits

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays

Qualifications

• Experience working with Windows Server Operating Systems.
• Commitment to customer success with the ability to travel up to 25%.

Responsibilities

• Serve as the primary technical contact and augment customer support teams.
• Onboard new customers to the employer's platforms.
• Research and resolve customers’ technical issues in a timely manner.
• Identify renewal risks and collaborate with internal teams.

Skills

Excellent customer service skills

Proven problem-solving skills

Ability to establish technical credibility

Education

Bachelor’s Degree or equivalent experience

Tools

Windows Server Operating Systems

Linux

Mac platforms

Python Scripting

RestAPI

Job description

Employer Industry: Cybersecurity

Why consider this job opportunity

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Professional development opportunities for all employees regardless of level or role

What to Expect (Job Responsibilities)

• Serve as the primary technical contact and augment customer support teams
• Onboard new customers to the employer's platforms
• Ensure customer success through proactive health checks, product training, and best practices
• Research and resolve customers’ technical issues in a timely manner
• Identify renewal risks and collaborate with internal teams to ensure successful renewals

What is Required (Qualifications)

• Bachelor’s Degree or equivalent experience
• Experience working with Windows Server Operating Systems
• Excellent customer service skills and ability to establish technical credibility
• Proven problem-solving skills and collaborative attitude
• Commitment to customer success with the ability to travel up to 25%

How to Stand Out (Preferred Qualifications)

• Bachelor’s Degree in Computer Science or equivalent
• CISSP or ITIL Certification
• 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization
• Deep expertise in Linux and Mac platforms
• Python Scripting and RestAPI experience

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