Bilingual Customer Service Representative

Sitel; New Brunswick; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer experience solutions provider in Canada is seeking a customer service representative to provide exceptional support to vehicle owners. This role requires strong bilingual communication skills in French and English, along with at least six months of relevant experience. Enjoy the benefit of working from home with a salary of $16.10/hour plus a bilingual premium, comprehensive benefits, and no weekends.

Benefits

Comprehensive benefits including medical, dental, life and vision insurance

Paid vacation time

Hands-on paid virtual training

Supportive community and engagement recognition

Qualifications

• Must reside in Canada.
• Must be at least 18 years of age.
• Minimum of six months of working experience in the customer service field.
• Flexibility to work various shifts as needed.

Responsibilities

• Provide exceptional customer service regarding warranty coverage, repairs, and dealership issues.
• Address customer concerns and provide effective solutions.
• Listen to customer complaints and navigate systems efficiently.
• Maintain a professional presence during training and production.

Skills

Bilingual communication in French and English

Problem-solving skills

Empathy

Adaptability

Reliability

Education

High school diploma or equivalent

Tools

MS Office 365

MS TEAMS

Microsoft Windows

Job description

Employer Industry: Customer Experience Solutions

Why consider this job opportunity

• Salary of $16.10/hour with a $2.00 bilingual premium
• No weekends! Work Monday to Friday between 8:30 AM to 6:30 PM ET
• Enjoy the benefits of working from home and saving time and money
• Comprehensive benefits including medical, dental, life and vision insurance, and paid vacation time
• Hands‑on paid virtual training and ongoing job‑specific training
• Join a supportive community focused on engagement and recognition

What to Expect (Job Responsibilities)

• Provide exceptional customer service to vehicle owners regarding warranty coverage, repairs, and dealership issues
• Address customer concerns calmly and provide effective solutions to enhance their experience
• Listen to customer complaints seriously to reduce their stress
• Navigate multiple systems to assist customers efficiently
• Maintain a professional presence during training and production via webcam

What is Required (Qualifications)

• Must reside in Canada
• Must be at least 18 years of age
• High school diploma or equivalent
• Minimum of six months of working experience in the customer service field
• Flexibility to work various shifts as needed

How to Stand Out (Preferred Qualifications)

• Strong verbal and written communication skills in both French and English
• Proficient in MS Office 365, MS TEAMS, and a Microsoft Windows environment
• Strong problem‑solving, empathy, adaptability, and reliability skills

#CustomerExperience #RemoteWork #BilingualOpportunity #CareerGrowth #SupportiveEnvironment

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.