Jobs in Waterloo, Kanada

Employer Industry: Customer Service and Business Process Outsourcing

• Competitive hourly pay plus bonuses
• Comprehensive benefits including medical, dental, and vision coverage
• Flexible schedules and remote work-from-home options
• Paid training and opportunities for career advancement
• Fun and engaging work environment with daily contests and prizes
• Casual dress code allowing for comfort while working

• Handle inbound inquiries and troubleshoot basic technical issues for customers
• Utilize systems and technology for account management tasks
• Identify sales opportunities and apply sales skills to upgrade services
• Provide exceptional customer service and ensure first call resolution
• Escalate customer dissatisfaction to the managerial team when necessary

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

• Experience in customer service, tech support, inside sales, or back-office support
• Strong conflict resolution and problem-solving skills
• Ability to thrive in a fast-paced environment with changing circumstances

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BusinessProcessOutsourcing

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.