Remote Customer Service Representative (Manitoba)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leader in customer service and business process outsourcing is seeking a Customer Service Representative to handle inquiries and troubleshoot basic issues. The role offers competitive hourly pay, comprehensive benefits, and opportunities for remote work. Candidates must be 18 or older, with strong communication skills and a high school diploma. The position promotes career advancement and provides a fun work environment.

Benefits

Competitive hourly pay plus bonuses

Comprehensive medical, dental, and vision benefits

Flexible schedules

Paid training

Casual dress code

Engaging work environment with prizes

Qualifications

• Must be 18 years of age or older.
• Basic knowledge of Microsoft Office Suite and Windows operating system.
• Excellent organizational, written, and oral communication skills.

Responsibilities

• Handle inbound inquiries and troubleshoot basic technical issues for customers.
• Utilize systems and technology for account management tasks.
• Identify sales opportunities and apply sales skills to upgrade services.
• Provide exceptional customer service and ensure first call resolution.
• Escalate customer dissatisfaction to the managerial team when necessary.

Skills

Organizational skills

Written communication

Oral communication

Typing speed (20+ wpm)

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

Overview

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity

• Competitive hourly pay plus bonuses
• Comprehensive benefits including medical, dental, and vision coverage
• Flexible schedules and remote work-from-home options
• Paid training and opportunities for career advancement
• Fun and engaging work environment with daily contests and prizes
• Casual dress code allowing for comfort while working

What to Expect (Job Responsibilities)

• Handle inbound inquiries and troubleshoot basic technical issues for customers
• Utilize systems and technology for account management tasks
• Identify sales opportunities and apply sales skills to upgrade services
• Provide exceptional customer service and ensure first call resolution
• Escalate customer dissatisfaction to the managerial team when necessary

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications)

• Experience in customer service, tech support, inside sales, or back-office support
• Strong conflict resolution and problem-solving skills
• Ability to thrive in a fast-paced environment with changing circumstances

#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BusinessProcessOutsourcing

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