Remote Customer Service Representative (Saskatchewan)

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company is seeking remote customer service representatives to handle inbound inquiries and troubleshoot basic technical issues. Candidates should have strong organizational and communication skills, a high school diploma, and a customer service orientation. This position offers competitive hourly rates and extensive benefits, creating opportunities for career growth within the company.

Benefits

Comprehensive benefits package

Paid training

Internal promotion opportunities

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite is required.

Responsibilities

• Handle inbound customer inquiries and troubleshoot basic technical issues.
• Provide quality customer service and ensure a positive experience.
• Utilize systems and technology for account management tasks.

Skills

Organizational skills

Written communication skills

Oral communication skills

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Salary up to competitive hourly rates
• Opportunity for career growth and internal promotions
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision coverage
• Engaging work environment with daily contests and prizes
• Paid training to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities)

• Handle inbound customer inquiries and troubleshoot basic technical issues
• Provide quality customer service and ensure a positive experience
• Utilize systems and technology for account management tasks
• Identify sales opportunities and effectively communicate product offerings
• Escalate customer dissatisfaction to the management team when necessary

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Strong customer service orientation with the ability to resolve conflicts

How to Stand Out (Preferred Qualifications)

• Experience in customer service, tech support, inside sales, or back-office support
• Ability to type swiftly and accurately (20+ words a minute)
• Familiarity with Windows operating systems
• Strong interpersonal skills and ability to build relationships

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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